The warranty program is designed for customers who can perform their own parts replacement on the products that feature full redundancy and Customer Replaceable Units (CRU). This level of service can be enhanced by purchasing on-site spare parts for immediate replacement. All pre-purchased spare parts must be registered with us, and will be upgraded free of charge and replaced next business day when a request is made.
The warranties are as follows:
JetStor III IDE/SCSI 8-bay - 3 years logic, 1 year redundant power supplies, 5 years SCSI drives (IDE drives warranty period varies from 1 year to 5 years)
JetStor SCSI/SATA/IDE 3XX / 4XX RAID - 3 years logic, 3 years power supplies, 5 years SCSI drives, 3 years SATA drives (IDE drives warranty period varies from 1 year to 5 years)
JetStor SATA/SAS 5XX / 6XX RAID - 3 years logic, 3 years power supplies, 5 years SAS drives, 3 years SATA drives
Next business day spare part replacement (unless On-Site Spares) and Standard Telephone Support are provided at no charge during the product warranty period.
RMA Request Form
Download RMA Request Form (Adobe PDF)
